The question every international surgery patient asks, whether out loud or not, is: what happens if something goes wrong? Hospitals that answer it clearly, in writing, stand out from those that avoid it.
This guide covers how to plan for complications and continuity of care. At the end, we explain how our referral network works.
- Patients worry most about complications, and especially about what happens once they’re home.
- Document how complications during the stay are handled and who pays for what.
- Plan the hand-off to the patient’s home doctor before discharge.
- No cost during our launch period: if your clinic already works this way, apply to our network in about five minutes.
During the stay
Explain how a complication would be handled: who is on call, where the patient would be treated, and whether your facility has the capability, or a transfer arrangement, for escalation. State in writing which costs your clinic covers if a complication occurs.
After the patient flies home
Define your remote follow-up: how the patient reaches you, who responds and how quickly, and what you can assess through photos or video. Explain when the patient should seek care locally, and what you provide to help their local doctor.
The hand-off
Before discharge, give the patient an English summary of the procedure, medications, warning signs and your contact details for their home doctor. Encourage patients to tell their home doctor before they travel. A doctor who knows in advance is far more willing to help afterward.
Our network: how we send you patients
If your clinic already works this way, or wants to, you can receive patients through our network. InternationalSurgery.co is part of a network of English-language guides for patients researching treatment abroad, many of them considering Colombia.
- A patient contacts usThey read our guides and tell us about their case through our form or WhatsApp.
- We check and assignWe confirm the procedure, dates, budget and records. If the case is complete and fits your clinic, we send it to you.
- Your clinic quotesYour coordinator contacts the patient in English, with a price in USD. The medical and commercial relationship is between you and the patient.
Each case goes to one clinic at a time. If your clinic can’t take it or doesn’t reply within one business day, it goes to another approved partner.
What we ask of your clinic
What it costs
No cost while we build the network
If we send you a case during our launch period, you pay nothing for it. That way you can judge the quality of our referrals before any commitment.
Later on, partnership will become a paid marketing service. You’ll see the terms in writing and decide whether to continue before any charge. Medical fees always stay between your clinic and the patient.
Apply in three steps
It takes about five minutes. When you submit, you’ll see our direct WhatsApp and email so you can keep the conversation going. We reply within two business days.
Step 1 of 3 · Your practice
Frequently asked questions
Do you send patients for emergency surgery?
No. Our patients plan elective procedures weeks or months ahead.
How much does it cost to join?
Nothing during our launch period. If we send you a case, you pay nothing for it. Later on, partnership will become a paid marketing service; you’ll see the terms in writing and decide whether to continue before any charge.
Do you guarantee a number of patients?
No. We send cases when they come in and fit your specialty and location. Be wary of anyone who promises volume.
Who collects payment from the patient?
You do. Your clinic evaluates the patient, sets the price and collects payment directly. We’re never involved in the medical payment.
Want more detail first? See our provider page.
This article is for healthcare providers. InternationalSurgery.co does not provide medical care or medical advice. Applying does not guarantee patient referrals or create an automatic partnership.